Delivery & Returns

Delivery zones and prices

All items will be sent using standard Royal Mail Click and Drop to addresses with a UK post code. Items are tracked and we send most parcels on a 48 hour service. If you live outside of this area, then please contact us in the shop by email (hello@presentinthelaine.com) or phone (01273 607695) for an individual request and we will do our best to help you.

Postage prices are calculated at checkout by weight to give you the best value for money and start from £2.00 for the smallest items.

Dispatch Times

We aim to dispatch all items by the next working day after the order is placed and payment taken.
Please ensure the postal address is correct as we cannot accept responsibility for orders sent to an incorrect address that was provided at the time of ordering. We will endeavour to check addresses and postcodes where possible.

Special Delivery

You will have the option to choose Special Delivery for your parcel with guaranteed next day delivery from the date of dispatch either the same day or the next working day. Prices start from £6.50. Again please contact us if you have a special or urgent reequest and we will do our best to fulfill it.

For heavy items/boxes over 2kg, we will use a courier service, prices start at £8.

If you have any questions about delivery, please contact us.

Returns

We are happy to offer an exchange or refund within 14 days of receipt of your order. Please contact us in writing within this time to let us know and send the items back to the shop at Present in the Laine, 34 Gardner street, Brighton, BN1 1UN. Once the goods have been received and inspected for resale condition, which must be perfect, we will issue an exchange or refund as requested. We will not refund shipping costs and we suggest you obtain proof of postage.

Any items received damaged or faulty must be reported immediately by telephone or email. Please send the item back to be issued with a replacement or refund. We will pay for shipping costs in this instance, you must send a copy of proof of postage to us.